You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.
NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.
When to call 111
Call 111 if:
- you think you need to go to A&E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- major accident or trauma
- severe breathlessness
- severe bleeding
- loss of consciousness
- severe chest pain.
NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.
For further information you can visit www.nhs.uk/111