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You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.

NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.

When to call 111

Call 111 if:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • major accident or trauma
  • severe breathlessness
  • severe bleeding
  • loss of consciousness
  • severe chest pain.

NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.

For further information you can visit www.nhs.uk/111

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