Can I see a GP or nurse in the evening and at weekends?
Yes, you can see a nurse practitioner as a walk-in patient between the hours of 8am to 8pm, 365 days a year. If we have reached capacity on a particular day, we may advise that you can't be seen at the centre. In this case, you can ask a pharmacist for advice, book into your own GP surgery the following day, call 111 for medical advice, or attend A&E if it is suitable.
What if my local surgery isn’t Reading Walk-in Health Centre; can I still see a GP or nurse in the evening and at weekends?
Yes, you do not have to be registered at the Reading Walk-in Health Centre to see a GP or nurse. Being seen here will not mean you are registered with us.
Will I have to register with the centre to use it?
No - we see unregistered patients.
Can I register as a patient at the centre?
Yes, you can register with us. Forms are available from reception or at the following URL: http://readingwalkinhealthcentre.nhs.uk/unregistered-patients/how-to-register/
Will the centre offer home visits?
If you are a registered patient of the Centre, home visits will be provided if appropriate. If you are not a registered patient of the Centre, your registered doctor should be able to offer you home visits.
For more information on home visits click here.
Will the centre have access to my medical records?
For registered patients, staff will be able to access your medical records. For unregistered patients, we do not have access to your medical records meaning we are limited in prescriptions we can provide. After you have been treated, a record of your treatment will be sent back to your own GP for their records unless otherwise requested.
Can the walk-in centre refer me to a specialist?
We only refer walk-in patients who fall under the 2 week wait rule which is decided at the clinician's discretion. For our registered patients at a booked appointment, any referral deemed necessary by the GP can be done. All other referrals for walk-in patients will need to be done by your own GP.
Will I see a doctor or specialist at the walk-in centre?
The centre is nurse-led so all walk-in patients will see a nurse practitioner. Occasionally the nurse practitioner will pass you onto a GP for further assessment but this is not done at the patients request only - it's only done if medically necessary.
How long will I have to wait to be seen?
As we can't book appointments for walk-in patients, there is usually a wait to be seen. This can be anything from 5 minutes to 4 hours. We use a number system but some cases need to be called out of turn if they are urgent. This decision is made by a clinician as they regularly look through the list of patients waiting.